Program Manager

Introduction

SMUD is seeking an innovative leader to provide vision and expertise to support its developing records and information management program. 

This position involves interacting with numerous business units to solve problems,  integrating information management practices across numerous and expanding platforms, and preparing our workforce to become proficient records managers, all within a complex regulatory environment.

Purpose

Responsible for planning, coordinating, implementing and managing the SMUD’s records and information management program and records and information policy implementation; provide for the identification, creation, use, protection, storage, retention and final disposition of SMUD’s information assets to ensure they are available when and where needed in compliance with laws, regulations, policies and operational needs. 

Nature & Scope:
Serves as a technical and/or functional expert or consultant providing expertise and/or direction in one or more areas of a professional discipline and assumes responsibility for resolving complex problems; serves in a supervisory role responsible for planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting, training, motivating, evaluating and developing lower-level personnel.

Selection Process

Initial Review, Qualifications Interview, Follow-Up Interview, Reference Check, Background Check

Major Duties & Responsibilities

Records Program Development

• Formulate, recommend & implement the strategies, objectives, policies, procedures, practices, methods, controls and tools which comprise a comprehensive, enterprise-wide records and information management program to ensure consistent and compliant records and information management. Develop and execute strategies for integrating records and information management program appropriately within business units, technology projects and other SMUD initiatives. Monitor and evaluate information governance trends and issues for impact to SMUD’s records and information program and technology initiatives and facilitate necessary changes. Develop & implement enterprise policies and procedures. Evaluate risks to information assets and identify mitigation strategies. Develop and maintain retention guidelines that address legal, fiscal, regulatory and administrative requirements. Develop and implement assessment initiatives and tools to monitor compliance and ensure program integrity and quality. Plan and oversee the development and execution of records and information program tools including discovery interviews, inventories, retention schedules, classification and taxonomy schemes, physical and electronic repositories, search and retrieval technologies, assessment and surveillance monitoring and reporting, training, communication and use of external service providers.

Records Program Administration

• Monitor and oversee activities and practices across the enterprise for the creation, maintenance, protection, storage, retrieval, retention and disposition of SMUD information assets to ensure compliance. Plan, coordinate, prioritize, monitor and guide work activities of enterprise records and information analysts and other SMUD staff and contractors. Manage small to medium projects to implement program elements. Oversee internal and external providers of records and information management services related to physical and electronic imaging, indexing, storage, retrieval and destruction. Investigate, evaluate, recommend and implement solutions for complex information asset issues and concerns. Collaborate and communicate with business units, analyze performance indicators, present records and information program information to a variety of audiences and prepare reports for management and stakeholders.

Technology

• Collaborate with project teams to ensure technology applications and architecture incorporate records and information program elements appropriate for the information assets supported by the technology. Coordinate with Information Technology to ensure the accurate design, configuration, operation and maintenance of technology systems directly supporting the records and information program. Monitor and analyze the future direction of technology externally and internally and identify opportunities and issues. Consult with Legal, IT and other business functions regarding strategic use of information technology to achieve records and information management goals and objectives. Partner with IT to ensure technology implementations meet/support the objectives of the Records and Information Program and provide recommendations for improvements.

* As well as other duties as outlined in the full official description available here. 

Minimum Qualifications

Education: Bachelor of Arts or Science in Records Management, Business, Information Technology or related field or equivalent experience. If no degree, eleven (11) years of experience is required.

Experience: Seven or more (7+) years of progressively responsible relevant work experience in management of records and information programs including the development and implementation of an enterprise-wide records and information management program or retention schedule development or records and information analysis or research and disposition or evaluating, designing and implementing records and information management technologies. Three or more (3+) years of lead/supervisory experience.