Job Description
Primary Duties & Responsibilities
- Receives calls and review correspondence from homeowners.
- Schedules appointments with homeowners.
- Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
- Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
- Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
- Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
- Verifies completion of subcontractor workmanship and communications completion to office staff.
- Authorizes billing requests after reviewing submitted charges for accuracy.
- Performs other duties as assigned by Customer Care Executive.
Education & Experience
- High school graduate or equivalent.
- Three years customer service with three to five years construction experience.
Skills & Abilities
- Detail oriented, with organization, management, follow-up skills.
- Excellent customer service skills.
- Excellent written communication and negotiating skills.
Technical Knowledge & Experience
- Computer proficiency.
- Thorough knowledge of construction methods and Company and government standards.
Physical Requirements
- May visit construction sites where temperature, weather, and noise may vary.
- May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions
Number of Openings
1
Who can apply?
Anyone
Wage
$50-65K, 25% bonus paid over 4 quarters
About Beazer Homes
Beazer Homes USA Inc., headquartered in Atlanta, is one of the nation's top homebuilders with homes for sale across the United States. We build homes that meet and exceed ENERGY STAR® requirements while appealing to homebuyers at various price points across various demographic segments. In addition to saving energy, our homes allow personalization through our Choice Plans™ and design upgrades.
Our long-term business strategy focuses on providing our customers with quality homes, while seeking to maximize our return on invested capital over time. Beazer Homes’ legacy includes building homes for America’s families for over 50 years. Beazer Homes has been listed on the New York Stock Exchange since 1994 under the ticker symbol “BZH”.