Customer Care Representative

  • Beazer Homes
  • Sacramento, CA, USA
  • Nov 05, 2021
Full time

Job Description

Primary Duties & Responsibilities

  • Receives calls and review correspondence from homeowners.
  • Schedules appointments with homeowners.
  • Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
  • Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
  • Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
  • Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
  • Verifies completion of subcontractor workmanship and communications completion to office staff.
  • Authorizes billing requests after reviewing submitted charges for accuracy.
  • Performs other duties as assigned by Customer Care Executive.

Education & Experience

  • High school graduate or equivalent.
  • Three years customer service with three to five years construction experience.

Skills & Abilities

  • Detail oriented, with organization, management, follow-up skills.
  • Excellent customer service skills.
  • Excellent written communication and negotiating skills.

Technical Knowledge & Experience

  • Computer proficiency.
  • Thorough knowledge of construction methods and Company and government standards.

Physical Requirements

  • May visit construction sites where temperature, weather, and noise may vary.
  • May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions

Number of Openings


Who can apply?



$50-65K, 25% bonus paid over 4 quarters