Customer Service Coordinator

  • Interior Logic Group
  • Remote
  • Aug 11, 2021
Full time

Job Description


The primary responsibility of the Customer Service Representative- is to consistently execute the Company Customer Service SOP and deliver best-in-class service to Company Customers.


  • Ensure that assigned daily functions are being performed in accordance with the Company Customer Service SOP
  • Demonstrate continued, measurable excellence in service provided to Customer(s)

Required Minimum Qualifications:

  • High school diploma or general education degree (GED) or equivalent experience as a Customer Service Representative
  • Ability to read, write, and communicate clearly in English
  • Ability to communicate in a calm, professional manner to a diverse audience
  • Builder/Customer Representatives
  • Homeowners
  • Subcontractors
  • ILG Associates from Other Departments
  • Ability in Microsoft Office Suite applications
  • “Smart” mobile phone with RingCentral App functionality
  • Hi-speed internet connection

Desired Qualifications/Experience:

  • ERP experience (SAP, Oracle, RFMS, etc…)
  • Job-management software/applications (, SmartSheet, etc.)
  • Experience in the flooring industry
  • Bi-lingual speaker (English/Spanish)

Physical Requirements:

This position is a remote position that is performed at the CSR-Remote’s home. Inter-branch and/or offsite meetings on occasion require vehicular travel. Most of the day will be spent in a sitting position, with frequent use of computer and phone equipment. Occasional site visits to residential and/or commercial construction jobsites requiring the use of PPE should be expected.

Number of Openings


Who can apply?




Benefits (please give details)

Temporarily telework and some in office training. Monday through Friday 40 hrs a week. Company paid benefits-Life insurance, STD & LTD. ILG also offers Medical, Dental, Vision, 401k with company match, H.S.A, F.S.A and Aflac plans. 

Vacation, Sick, Holiday, Volunteer time off, and Floating Holiday pay.