Customer Service Representative

Why should you consider this opportunity?

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people? 

Stone Systems (www.stone-systems.com) is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops across the US. The company is part of the Cosentino group (www.cosentino.com), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network. 

You will join a company: 

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills 

What will you be doing?

As a Customer Service Representative, we expect you to deliver an excellent excellence in Customer Service through fast and accurate processing of orders. and while acting like a You will be a key liaison between our customers and our company assisting them with general inquiries regarding but not limited to:  pricing, products, availability of inventory, delivery scheduling, order confirmations and keeping their account up to date in respect to receivables.  
You are going to To be successful on in this position if you are excited to help both external and internal customers being patient, empathetic and passionately communicative to all. We expect our Customer Service Representatives to put themselves in our customer’s shoes and advocate for them when necessary. As a Customer Services Representative you will be working with different tasks: 

Organization and Administration

• Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records.  
• Manage and maintain the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging attending to daily visitors and events, recording each visitor/event into SalesForce.  
• Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.   

Customer Service

• Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables. 
• Provide customer support over the phone, face-to-face, and via email. 
• Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.

What are we looking for?

EXPERIENCE
Required

• 2+ years of experience in Customer Service.
• 1+ year of experience with invoicing and order entry.

Desired

• Customer Service experience in construction, manufacturing, distribution or related industry experience