Customer Service Representative - REMOTE

  • Interior Logic Group
  • Remote
  • Jan 08, 2021
Full time

Job Description

Reports to:        Customer Service Manager


The primary responsibility of the Customer Service Representative-Remote is to consistently execute the Company Customer Service SOP and deliver best-in-class service to Company Customers.


  • Ensure that assigned daily functions are being performed in accordance with the Company Customer Service SOP
  • Demonstrate continued, measurable excellence in service provided to Customer(s)

Required Minimum Qualifications

  • High school diploma or general education degree (GED) or equivalent experience as a Customer Service Representative
  • Ability to read, write, and communicate clearly in English
  • Ability to communicate in a calm, professional manner to a diverse audience
  • Builder/Customer Representatives
  • Homeowners
  • Subcontractors
  • ILG Associates from Other Departments
  • Ability in Microsoft Office Suite applications
  • “Smart” mobile phone with RingCentral App functionality
  • Hi-speed internet connection

Desired Qualifications/Experience

  • ERP experience (SAP, Oracle, RFMS, etc…)
  • Job-management software/applications (, SmartSheet, etc.)
  • Experience in the flooring industry
  • Bi-lingual speaker (English/Spanish) preferred but not required. 

Physical Requirements

This position is a remote position that is performed at the CSR-Remote’s home. Inter-branch and/or offsite meetings on occasion require vehicular travel. Most of the day will be spent in a sitting position, with frequent use of computer and phone equipment. Occasional site visits to residential and/or commercial construction jobsites requiring the use of PPE should be expected.

**Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent.  Employees will be required to follow any other job-related instructions and perform any other job-related duties as requested/asssigned.

Number of Openings


Who can apply?