Customer Service Representative - REMOTE

Reports to:        Customer Service Manager

Overview

The primary responsibility of the Customer Service Representative-Remote is to consistently execute the Company Customer Service SOP and deliver best-in-class service to Company Customers.

Responsibilities**

• Ensure that assigned daily functions are being performed in accordance with the Company Customer Service SOP
• Demonstrate continued, measurable excellence in service provided to Customer(s)

Required Minimum Qualifications

• High school diploma or general education degree (GED) or equivalent experience as a Customer Service Representative
• Ability to read, write, and communicate clearly in English
• Ability to communicate in a calm, professional manner to a diverse audience
• Builder/Customer Representatives
• Homeowners
• Subcontractors
• ILG Associates from Other Departments
• Ability in Microsoft Office Suite applications
• “Smart” mobile phone with RingCentral App functionality
• Hi-speed internet connection

Desired Qualifications/Experience

• ERP experience (SAP, Oracle, RFMS, etc…)
• Job-management software/applications (Monday.com, SmartSheet, etc.)
• Experience in the flooring industry
• Bi-lingual speaker (English/Spanish) preferred but not required. 

Physical Requirements

This position is a remote position that is performed at the CSR-Remote’s home. Inter-branch and/or offsite meetings on occasion require vehicular travel. Most of the day will be spent in a sitting position, with frequent use of computer and phone equipment. Occasional site visits to residential and/or commercial construction jobsites requiring the use of PPE should be expected.

**Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent.  Employees will be required to follow any other job-related instructions and perform any other job-related duties as requested/asssigned.